Frequently Asked Questions

Absolutely! eSIM allows you to buy local or international data plans without swapping physical SIMs. It’s perfect for travelers.

You can monitor your data usage directly from your device settings or through our mobile app/website dashboard, depending on your plan.

Yes. eSIMs are encrypted and as secure as traditional SIM cards. They are less prone to loss or theft because they are embedded in the device.

Yes, you can transfer your eSIM plan to a compatible device by following the carrier’s transfer process or scanning a new activation code provided by us.

If your eSIM isn’t working, try restarting your device, checking your internet connection, or reinstalling the eSIM profile. If issues persist, contact our support team for assistance.

Install your eSIM before departure while you have stable Wi-Fi, then activate data roaming only when you land. This helps avoid setup issues at the airport.

Check that this eSIM is selected for mobile data, data roaming is enabled for the eSIM line, and APN is set correctly if required. Then toggle airplane mode or restart your phone.

Most devices configure APN automatically. If your data does not work after activation, open your APN settings and apply the APN provided in your installation instructions or order details.

Hotspot availability depends on the specific package and network policy. Most plans support tethering, but some providers may restrict or limit it.

Yes. For supported plans, top-up options appear in your account under My eSIMs. If a plan does not support top-up, you can purchase a new package for the same destination.

Refund eligibility depends on usage and activation status. Plans that are unused and not activated are typically eligible under our refund policy, while used plans are generally not refundable.