Privacy Policy - How We Protect Your Data

Last Updated: December 18, 2025

Welcome to Tourist eSIM (touristesim.net). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase our travel eSIM services.

1. Information We Collect

To provide global connectivity, we collect the following types of information:

Identity Data: Name, email address, and occasionally identification documents (passport/ID) if required by local telecommunications laws in specific countries.
Transaction Data: Details about payments and the eSIM packages you have purchased. (Note: We do not store full credit card numbers; these are handled by encrypted payment processors).
Technical & Usage Data: Your IP address, device type (to ensure eSIM compatibility), and data usage patterns.
Location Data: General location information derived from your network connection to provide localized support and service.

2. How We Use Your Data

We use your information to:

Fulfill Orders: Deliver the eSIM QR code to your email and activate your service.
Regulatory Compliance: Verify your identity where required by local government regulations for mobile subscribers.
Support: Troubleshoot technical issues and respond to customer service inquiries.
Improvement: Analyze usage trends to optimize our network coverage and website performance.

3. Data Sharing & Third Parties

We do not sell your personal data. However, we share data with:

Network Providers: Local telecom carriers required to activate your line.
Payment Processors: Secure gateways (like Stripe, bKash, SSLCommerce, or PayPal) to process transactions.
Legal Authorities: Only when mandated by law or to prevent fraud.

4. International Data Transfers

Since Tourist eSIM provides global services, your data may be processed in countries outside of your home region. We ensure all transfers comply with applicable data protection laws (such as GDPR for EU citizens) through secure encryption and data handling agreements.

5. Data Retention

We retain your personal information only as long as necessary to provide you with services and to comply with legal, accounting, or reporting requirements. Identity documents provided for registration are typically deleted after verification is complete, subject to local laws.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request the deletion of your account and personal information.
After logging, visit https://touristesim.net/user/privacy and submit your account deletion request.
Opt-out of marketing communications at any time.

7. Security

We implement industry-standard security measures (SSL encryption) to protect your data. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@touristesim.net
Website: https://touristesim.net/contact