How to Install eSIM - Complete Guide
Step-by-step eSIM installation guide for iPhone and Android devices
How to Install Your eSIM
Follow our simple step-by-step guide to install and activate your eSIM in minutes. Works on all compatible iPhone and Android devices.
Before You Start
Make sure you have everything ready for a smooth installation
Stable Internet
Connect to WiFi or mobile data before starting the installation
Compatible Device
Check if your device supports eSIM on our compatibility page
eSIM QR Code
Have your QR code ready from the purchase confirmation email
Unlocked Phone
Your device must be carrier unlocked to use eSIM
Install eSIM on iPhone
Works on iPhone XS, XR, 11, 12, 13, 14, 15, 16 and newer models
Open Settings
Unlock your iPhone and tap on the Settings app (gear icon) from your home screen.
Navigate to Cellular/Mobile Data
Scroll down and tap on Cellular (or Mobile Data in some regions).
Add eSIM / Cellular Plan
Tap on "Add eSIM" or "Add Cellular Plan" (iOS 16+) or "Add Data Plan" (older iOS).
Scan QR Code
Select "Use QR Code" and point your camera at the QR code from your email. Your iPhone will automatically detect and process the eSIM information.
Confirm & Activate
Review the carrier information and tap "Add Cellular Plan" to confirm. You can label this eSIM (e.g., "Travel Data" or "Tourist eSIM").
Enable Data Roaming
Go back to Cellular settings, tap on your new eSIM plan, and turn on Data Roaming. This is required when you arrive at your destination.
Pro Tips for iPhone
- You can install the eSIM before your trip - just enable it when you arrive
- Set your new eSIM as the primary data line for internet while keeping your main SIM for calls
- If QR scanning fails, try the manual installation method below
- Keep your original SIM card active for receiving important calls/SMS
Install eSIM on Android
Works on Samsung Galaxy, Google Pixel, OnePlus, Xiaomi, and other compatible devices
Open Settings
Go to Settings on your Samsung device.
Go to Connections
Tap on Connections, then SIM Manager (or SIM Card Manager).
Add eSIM
Tap on "Add eSIM" or "+" button, then select "Scan QR code from service provider".
Scan & Activate
Scan the QR code from your email, review the details, and tap Confirm to add the eSIM.
Open Settings
Navigate to Settings → Network & Internet.
Add eSIM
Tap on SIMs (or Mobile Network), then tap the "+" or "Add" button.
Scan QR Code
Select "Download a SIM instead?" or "Don't have a SIM card?", then scan your QR code.
Enable Roaming
After installation, go to your new eSIM settings and enable Roaming.
Pro Tips for Android
- Menu names may vary slightly between Android versions and manufacturers
- Make sure your Android version is 10 or higher for best eSIM support
- Some carriers require device to be carrier-unlocked for eSIM activation
- Restart your phone if the eSIM doesn't activate immediately
Manual Installation
Can't scan the QR code? Enter the details manually instead
When to Use Manual Installation
Use this method if:
- Your camera can't scan the QR code
- You're viewing the QR code on the same device
- The QR code image is damaged or unclear
Find Your eSIM Details
In your order confirmation email, locate the following information:
- SM-DP+ Address (Server Address)
- Activation Code (Matching ID)
- Confirmation Code (if required)
Enter Details Manually
On iPhone: Go to Settings → Cellular → Add eSIM → Enter Details Manually
On Android: When adding eSIM, select "Enter code manually" or "Enter it manually"
Copy & Paste Details
Carefully copy and paste the SM-DP+ Address and Activation Code into the respective fields. Double-check for any typos.
Complete Activation
Tap "Next" or "Add" to complete the installation. Enable data roaming when you arrive at your destination.
Troubleshooting & FAQ
Common questions and solutions for eSIM installation
Try these steps: 1) Ensure you have a stable internet connection, 2) Restart your device and try again, 3) Check if your device is carrier-unlocked, 4) Make sure your device supports eSIM, 5) Contact our support if the issue persists.
No, each QR code can only be used once on one device. If you need eSIM for multiple devices, you'll need to purchase separate plans for each device.
You can install your eSIM before your trip (recommended) or upon arrival. Most eSIMs only start counting usage when you connect to a local network at your destination. Check your plan details for specific activation policies.
Make sure: 1) Data Roaming is turned ON for the eSIM, 2) The eSIM is set as your data line, 3) You're in the covered area of your plan, 4) Try restarting your device. If issues persist, try manually selecting a network carrier in your settings.
In most cases, if you delete your eSIM, you cannot reinstall it with the same QR code. The QR code is typically single-use. Contact our support team if you accidentally deleted your eSIM before using it.
iPhone: Go to Settings → Cellular → Cellular Data and select your eSIM plan. Android: Go to Settings → Network & Internet → SIMs and check which SIM is set for mobile data. Make sure your eSIM is selected for data usage.
Yes! Most modern phones support Dual SIM with eSIM (DSDS). You can keep your physical SIM for calls and SMS while using the eSIM for data. This is perfect for travelers who want to stay connected on both lines.
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